How long does it take to receive my glasses after I place an order?

Orders ship from Eyeweb in 7-10 days OR LESS after we receive your order and verify your prescription. The main factor in the fabrication time are the lens options such as transitions, or anti-reflective treatments. All orders ship via standard US Postal First Class service with delivery confirmation.

We ship standard orders via USPS First Class mail with Delivery confirmation. Customers in the Eastern US will receive orders 1-2 days after shipping, 2-3 days for Central US and 3-5 days for West Coast customers. Outside of the US varies but typically 5-10 days after shipping.

Your eyeglass prescription is a series of numbers that describe the lens power needed to correct your vision. The prescription usually has two rows, one for your right eye and one for your left. Up to four columns of data can be used to describe your power formula.

O.D. refers to the right eye.

O.S. refers to the left eye

SPH or Sphere refers to the amount of spherical error for your eyes, measured in quarters and proceeded by a (+) or (-).

CYL or Cylinder describes astigmatism, a refractive error that causes distorted and blurred vision, measured in quarters and proceeded by a (+) or (-).

AXIS indicates the orientation of astigmatism (Cylinder), measured in degrees 1 to 180.

ADD or NV meaning Near Vision is used for multifocal or reading correction, measured in quarters. This power for bifocal or progressive lenses enlarges immediate vision and is therefore always indicated by a positive sign (+).

PD or Pupillary Distance refers to the distance in millimeters between the center of one pupil to the center of the other. Also see the "How to read a prescription" icon on the ADD LENS page.

PD, or pupillary distance, is the distance in millimeters between the center your left and right pupils. Your PD is sometimes recorded on your prescription. (Many doctors avoid including the PD so that you can’t shop online.) If not, you can calculate your PD using our calibration strip, see HOW DO I CALCULATE MY PD page.

The Eyeweb site includes a highly accurate digital PD measurement tool which is much more reliable than an optician with a manual PD ruler. You simply download and print the PD INSTRUCTIONS, cut out the fitting pad and place on our forehead, take photo and use the online tools to measure your PD.

Our software uses the history from thousands of orders to generate a standard distance based on the size of your frame selection. In general, about 60% of the lens height is reserved for distance vision and 40% for near vision. If you have a specific preference that is comfortable for you, let us know in the Add extra information box while entering your prescription and we will customize for your preferences.

No. All frames and lenses as sold as a package only.

We accept AMEX, Visa, Discover, MasterCard, and barter currency (ITEX, Green Apple etc).

We will automatically email you a copy and attach to your order confirmation. You may also print a copy from your MY ACCOUNT, ORDERS page.

Your employer will provide you with a special benefit code that allows you to take advantage of your company paid benefits. Simply enter the CODE into the DISCOUNT/BENEFIT box on the shopping cart during checkout. You will see the benefit when you click the APPLY button. (Make sure that you have a frame from the SAFETY category in your shopping cart in order to be eligible for the benefit.)

Nothing is more important than your COMPLETE, 100% satisfaction at Eyeweb and so we guarantee the quality of our eyeglasses! If you are not happy with your glasses, contact us for a refund, adjustment or exchange. Customers are eligible for a refund within 14 business days AFTER you receive your eyewear and an exchange with 30 days. Here are the steps for refunds, adjustments or exchanges:

1. Login to your account, click ORDERS and RETURN.

2. Complete the form and you will receive an Authorization Return Email by email.

3. Mail your glasses back to us using our pre-paid shipping label.

4. After we receive your return frames, you will either receive a refund within 48 hours or we will begin fabrication of your replacement order.

Additional terms: Shipping and handling costs are not refundable. A restocking fee of $25 applies on progressive and bifocal lenses.  WE GUARANTEE YOUR LENSES WILL BE FABRICATED TO THE SPECIFICATIONS THAT YOU PROVIDE.  WE ARE NOT RESPONSIBLE FOR LENSES THAT ARE FABRICATED WITH INCORRECT PRESCRIPTIONS.

Returns within 14 Days - No Questions Asked

You can return your eyewear for a refund for any reason during the 14 days after you receive your order.

Frame Warranty

All frames have a 1-year warranty against manufacturing defects.

Damaged Eyeglasses Replacement

If your eyewear is damaged within the first year, we will apply 50% of what you paid for your original order toward a replacement order.

Yes. When adding a lens to your frame, use the VISION TYPE option to select READERS or NO PRESCRIPTION (without prescription) FREE.

Yes, every frame (Women’s and Men) on the Eyeweb can be made into sunwear by applying Color Tint, Photochromic Coating, Polarized Coating, or Gradient Tint. You will also find active type sports wear in our SUNGLASSES/SPORT and SAFETY collection.

Our expert team can help you with any problem - give us a call at 888-449-9540 or send us an email at support@eyeweb.com or click the LIVE CHAT icon.

Yes. Our opticians will confirm that your prescription is correctly entered and is appropriate for your frame and lens selections. We’ll review your COMPLETE order before we begin fabrication of your prescription lenses.

You can take a photo of your prescription using your smart phone and text it to 919-899-9090, scan it and email it to us at service@eyeweb.com, or fax it to 1-800-659-8309 and we can add it to your order. We can also help via LIVE CHAT.

Yes for prescription lens products. We will provide you with a detailed receipt that you can use for reimbursement.

Nearly any local optical shop will do frame adjustments for you at no cost. If you are charged, we will issue an Eyeweb gift certificate to you for the amount of the adjustment.