Privacy Policy

Introduction

EyewebSafety (“Eyeweb,” “we,” “our,” or “us”) respects and protects the privacy of every visitor, customer, and business partner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in alignment with:

  • AICPA SOC 2 Trust Services Criteria for Privacy
  • Health Insurance Portability and Accountability Act (HIPAA) when we handle Protected Health Information (PHI)

 

By using our website or services, you consent to the practices described in this policy.

 

Information We Collect

We collect only the information necessary to provide our services, improve your experience, and meet our legal and regulatory obligations.

 

Personal & Health-Related Information

  • Name, billing and shipping addresses, email, phone number.
  • Eyeglass prescription details and the name/phone number of your eye-care provider.
  • Any photos or documents you provide in connection with your order.
  • Other information you choose to share through customer service channels.

 

Automatically Collected Data

  • We use cookies and related technologies to maintain secure sessions, remember preferences, and enhance your shopping experience.
  • We do not install spyware or collect hidden personal data.

 

Cookies and Similar Technologies

  • Cookies help maintain secure sessions, remember preferences, and improve shopping experiences.
  • We do not install spyware or collect hidden personal data.
  • For more information, see our Cookie & Technology Notice.

 

Purpose and Use of Your Information

Your information is used strictly for legitimate business purposes, consistent with SOC 2 Privacy TSC principles of notice, choice & consent, collection, use, retention, access, and disclosure:

  • Order Fulfillment & Services: To verify prescriptions, manufacture and ship eyewear, and provide customer support.
  • Account & Communication: To send confirmations, respond to inquiries, and provide updates you request.
  • Improvement & Analytics: To analyze website traffic and enhance our services while using aggregated or de-identified data whenever possible.
  • Legal & Compliance: To meet HIPAA obligations for PHI, and to demonstrate compliance with SOC 2 Privacy controls.

 

Sharing and Disclosure

  • We do not sell, rent, or trade your personal information.
  • We may share data with carefully selected service providers (e.g., payment processors, analytics platforms) strictly for the purposes listed above and only under contracts that require equivalent privacy and security safeguards.
  • We may disclose information when required by law, regulation, subpoena, or to protect the security or integrity of our services.

 

Your Rights and Choices

Consistent with SOC 2 Privacy TSC and HIPAA requirements, you have the following rights:

  • Access and Correction: You can review and update your personal information by logging in to your account or contacting us directly.
  • Opt-Out: You may unsubscribe from marketing emails at any time.
  • HIPAA Rights: Where PHI is involved, you may request an accounting of disclosures or ask us to restrict certain uses or disclosures as permitted by law.

 

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law and our SOC 2 Privacy and HIPAA retention schedules.

 

Security

We maintain administrative, physical, and technical safeguards that meet SOC 2 Security and Privacy criteria and HIPAA Security Rule standards, including:

  • Encryption of sensitive data in transit (SSL/TLS) and at rest where applicable.
  • Access controls and monitoring to prevent unauthorized access.
  • Regular risk assessments and security testing.

 

International Visitors

Our services are primarily intended for users within the United States. If you access our site from outside the U.S., you consent to the transfer and processing of your information in the United States.

 

How to Contact Us

SMS Eyeweb Privacy Policy.

Effective Date: November 10, 2026

Last Updated: November 10, 2026

Eyeweb ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, maintenance, and disclosure of your information when you visit our website at https://www.eyeweb.com, purchase products or services, contact customer care, or otherwise interact with us.

1. Information We Collect

We collect information directly from you, automatically through your use of our website, and from third-party sources.

  • Personal Identification Information: Name, billing address, shipping address, email address, telephone numbers, and mobile numbers.
  • Optical and Prescription Information: Prescription details, pupillary distance (PD), doctor information, lens preferences, and vision-related information necessary to fulfill eyewear orders.
  • Payment Information: Payment card details, transaction history, and billing records (processed securely through authorized third-party payment gateways).
  • Account Credentials: Username, password, order history, and account preferences.
  • Communications & Consent Records: Records of inquiries, customer service interactions, email correspondence, and records of mobile/SMS consent.
  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and cookies or tracking pixels.

2. How We Use Your Information

We use the information collected for everyday business purposes, including:

  • Processing, assembling, and delivering prescription and non-prescription eyewear orders.
  • Communicating order confirmations, tracking numbers, shipping updates, and service announcements.
  • Providing customer support and responding to inquiries submitted via phone, email, MMS, or chat.
  • Maintaining and enhancing the functionality, performance, and security of our website.
  • Administering user accounts and processing returns or warranty claims.
  • Sending transactional messages and, where authorized, marketing communications.

3. How We Share Your Information

We may share your general information with trusted service providers to operate our business, such as:

  • Optical laboratories and lens manufacturers to fabricate custom prescription eyewear.
  • Shipping and logistics carriers (e.g., USPS, FedEx, UPS) to deliver products.
  • Payment processors to securely handle transactions.
  • IT infrastructure, analytics, and software hosting providers.
  • Legal authorities when required by law, subpoena, or to protect our rights and user safety.

Strict SMS & Mobile Data Non-Sharing Clause:
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to maintain your shopping cart, remember your preferences, analyze website traffic, and ensure site security. You can adjust your browser settings to refuse cookies; however, certain site features (such as shopping cart functionality) may become unavailable or operate improperly.

5. Data Security and Retention

We implement administrative, technical, and physical safeguards designed to secure personal data from unauthorized access, accidental loss, alteration, or disclosure. We retain personal and prescription records only as long as necessary to fulfill orders, meet legal/medical record retention requirements, resolve disputes, and maintain regulatory compliance.

6. Your Rights and Choices

  • Access and Updates: You may update or correct your account and contact details by logging into your account or contacting customer service.
  • Email Opt-Out: You may unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email.
  • SMS Opt-Out: You can opt out of receiving SMS/MMS messages at any time by replying "STOP" to any text message received from us. For assistance, reply "HELP".

7. Policy Updates

We reserve the right to revise this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. Updates become effective immediately upon posting to this page.

8. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, contact us at:

  • Company Name: Eyeweb
  • Address: 8300 Falls of Neuse Road, Suite 110, Raleigh, NC 27615 USA
  • Phone (Toll-Free): 888.449.9540
  • Fax: 800.659.8309
  • MMS / Text: (984) 444-9224
  • Email: service@eyeweb.com
  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM EST (Saturday & Sunday: Closed)



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